Shipping Policy
Shipping Policy
Thank you for shopping with VaultVerse! We strive to provide a smooth and efficient shopping experience for all our customers. Below is everything you need to know about our shipping process.
Shipping Locations
We currently offer shipping to UK, Europe & US. If you don't see your country listed, please contact us for more information.
Processing Time
All orders are processed within 3 business days. Please note that this does not include weekends or holidays. Orders are processed and shipped from our warehouse in US.
Shipping Rates
Shipping rates are calculated based on the destination, weight of the order, and the shipping method chosen. You can view the exact shipping cost at checkout before completing your purchase.
Shipping Methods
We work with trusted shipping partners to ensure reliable delivery. You will receive a tracking number as soon as your order has shipped, so you can keep track of your package.
Order Tracking
Once your order has shipped, we will send you an email with your tracking number and a link to track your package. Please note that it may take up to 24-48 hours for the tracking information to update after the carrier receives the package.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible. Please note that once the package is marked as delivered by the carrier, we are no longer responsible for it.
International Shipping
For international orders, please be aware that customs duties, taxes, and fees may apply. These fees are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office for more information.
Returns and Exchanges
For information on our return and exchange policies, please refer to our Return Policy Page.
Contact Us
If you have any further questions about our shipping policy or need assistance with your order, please reach out to our customer service team at [your contact email or phone number].